FREE SHIPPING
For orders over 69 euros in Italy
RETURN WITHIN 14 DAYS
Shipping costs will be charged to the customer
LIVE SUPPORT
Send a message or email anytime, anywhere
Various info
WHAT ARE THE SHIPPING TIMES?
- We prepare orders in 2/3 working days except for exceptions and they are delivered in 24/48 hours with BRT courier (excluding Saturdays, Sundays and holidays)
WHAT ARE THE PAYMENT METHODS?
- You can pay on our online shop by debit card, credit card, PostePay and PayPal
- It is currently not possible to pay by cash on delivery
HOW MUCH DOES SHIPPING COST?
Shipments are handled by BRT courier
- Standard Italian shipping (3/4 working days) 6.90 euros
- Free shipping throughout Italy for orders over 100 euros
- We do not currently ship overseas
HOW TO CONTACT SUPPORT?
Customer service active from Monday to Friday from 8.00 to 18.00, open the chat.
E-MAIL: info@macrebag.it
ORDERS
Where is my order?
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How can I track my order?
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What happens if I haven't received my order but it shows as delivered?
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What happens if I'm out when my order is delivered?
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I can't process or pay for my order, what can I do?
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I made a mistake with my order, can I change it?
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Can I change the delivery address of my order?
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Can I add or remove products from my order?
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When can I use my welcome discount?
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SHIPPING AND RETURNS
Do you ship to my country?
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How much does shipping cost?
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Shipping costs and delivery times
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How can I return a product?
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Can I get a refund?
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When will I receive my refund after returning a product?
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